Connecting a legacy system through a new API
Begin by discovering which interfaces the old system actually supports and who is allowed to change it. A modern API can protect new applications from old details, but it cannot make an unre
Journal
Journal · 3
Practical thinking on product design, software development and the decisions in between.
Journal
When a spreadsheet needs to become a business application
A large spreadsheet is not automatically a software project.
Automating approvals without losing accountability
An approval workflow should make a decision traceable, not merely send reminders faster.
Turning manual reporting into a dependable reporting process
A report is ready for automation when its definitions are stable enough to reproduce, not simply when preparing it is tedious.
Scoping a booking system around real availability
A booking system promises more than a time on a calendar.
What a customer self-service portal can realistically take off your team
A portal reduces repetitive work when customers can finish a useful task without asking someone to interpret the result.
Web app, PWA or native app: choose around the hardest task
Choose the delivery model around a task that must work, rather than a preference for an app-store icon.
Server rendering for web applications that need search visibility
Start by separating public material from private work.
Multilingual product design beyond translated text
A multilingual product needs a stable relationship between content, language and user preference.
A quote form that helps people explain the work
A quote form should collect enough context for a useful reply without requiring the visitor to write a specification.
Designing B2B dashboards around the next useful action
A business dashboard is useful when it helps someone notice, understand and act on work.
Setting a performance budget that supports the product
A performance budget is a boundary for a defined user experience, not a score chosen because it looks impressive.
Let's make something useful.
A first product, a difficult workflow or software that needs a fresh start. Tell us where you are.