Separating customer data in a multi-tenant SaaS
Tenant isolation is a boundary to design and verify, not a field added to a table at the end.
Journal
Building SaaS
A SaaS product must support an ongoing service as well as an interface. Read about account structure, subscriptions, onboarding and the operational choices behind a usable product.
Journal
A SaaS product must support an ongoing service as well as an interface. Read about account structure, subscriptions, onboarding and the operational choices behind a usable product.
Designing SaaS subscriptions as a lifecycle
Billing design starts with what customers are entitled to use and when that entitlement changes.
SaaS onboarding: reach the first useful outcome
Onboarding should help someone finish the smallest meaningful job, not complete a tour of the interface.
What a SaaS admin panel needs to make operations accountable
An admin panel is an operational tool with privileged actions.
Modelling the operating cost of a SaaS product
Separate the cost of keeping the service available from the cost created by each customer and from exceptional support work.
Let's make something useful.
A first product, a difficult workflow or software that needs a fresh start. Tell us where you are.