Making a chatbot answer from company knowledge reliably
Reliability starts with the documents the system is allowed to use and the questions it should decline. Retrieval can bring relevant company material into an answer, but finding a passage do
Journal
Applied AI
Find where AI can help a task and where human judgement must remain visible. These articles examine data, evaluation, review and failure handling before a model becomes part of daily work.
Journal
Find where AI can help a task and where human judgement must remain visible. These articles examine data, evaluation, review and failure handling before a model becomes part of daily work.
RAG, tool calling or a deterministic query?
Choose the mechanism by the authority the answer requires. Retrieval-augmented generation can help explain material in documents. A deterministic query returns structured facts under explici
Estimating chatbot cost from users, requests and tokens
Start with a usage model before looking for a monthly price. Active users, sessions, messages, input length and output length each change the workload. Include retrieved passages and convers
Document extraction needs validation and a review path
Extracted text is a candidate record, not an approved business event. Decide which fields matter, how they can be checked and when a person must review them. A confidence score is useful evi
Prompt injection and permission boundaries in business AI
Treat retrieved documents, emails and model output as untrusted inputs. Text can describe an instruction without being authorised to issue it. OWASP identifies prompt injection and excessive
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